Service Concept

Mingjie Stage Lighting's service philosophy is centered around "customer success," specifically embodied in the following:

Professional Consulting Service:

Pre-sales: Provide professional technical consulting and solution design support. Our engineering team provides optimized product selection and system configuration recommendations based on the customer's specific application scenario (such as theaters, studios, cultural tourism projects, bars, etc.), budget, and desired effects, and even performs lighting effect simulations.

After-sales: Provide clear product information, technical specifications, and installation instructions. For complex projects, we offer on-site or remote technical support.

Agile Responsive Service:

Establish an efficient customer service channel to ensure prompt responses to customer inquiries, order inquiries, and technical feedback. Optimize supply chain management and production scheduling, strive to shorten lead times, and ensure on-time delivery.

Establish a rapid response mechanism for unexpected issues or urgent needs, striving to meet customer deadlines.

Customized Solution Service

Recognizing the uniqueness of each project, the company possesses strong product customization and development capabilities and a flexible production system, enabling us to provide customized products and services based on specific customer needs (such as specialized form factors, specific functions, specialized interfaces, and OEM/ODM options). We offer system integration advice and support to ensure that Mingjie lighting fixtures seamlessly integrate into customers' existing lighting control systems.

Comprehensive Assurance Service:

After-Sales Service: We provide a clear product warranty policy (typically in line with industry standards, such as a 1-2 year warranty on major components). We establish a professional after-sales service team to provide timely technical support and troubleshooting via phone, email, and remote assistance.

Repair and Spare Parts: We offer convenient repair services and an adequate supply of spare parts to minimize equipment downtime. For overseas customers, we establish or collaborate with local service locations or spare parts depots.

Training: We provide training (online or offline) on product operation, maintenance, basic troubleshooting, and other aspects tailored to customer needs, enhancing the customer experience and equipment lifespan.

Ongoing Support: We focus on the product lifecycle and provide services such as firmware upgrades and software updates.

Core Service Philosophy: Professional, Agile, Customized, and Hassle-Free. We aim to be a trusted, long-term partner for our customers and contribute to their project success.

Summary:

Foshan Mingjie Stage Lighting Equipment Co., Ltd., leveraging Foshan's manufacturing advantages and embracing the core values of "Ming" (wisdom, integrity, and brightness) and "Jie" (agility, efficiency, and success), specializes in the research and development and production of high-quality professional stage lighting. Adhering to a "customer success-centric" service philosophy, the company strives to become a trusted partner in the stage lighting industry for global customers by providing professional consultative services, agile response, customized solutions, and comprehensive, worry-free guarantees. Its core product line covers a comprehensive range of LED, moving head, laser, and effect lighting fixtures required for modern stage performances, entertainment, and landscape lighting, and the company continuously pursues technological innovation and quality improvement.